Delayed or cancelled? Check what you could claim
Enter your route to see in a minute whether your disrupted flight may qualify for compensation, and how to claim it.
- Free eligibility check
- Delays, cancellations, overbooking
- Claim yourself or use a service
Why book this way
Know your rights before you give up
Many passengers never claim what they are owed, because the rules feel complicated. They’re simpler than they look.
Rules protect you
Malaysia’s Aviation Consumer Protection Code and the EU’s EU261 rules set out what airlines owe you.
Claims take time
Airlines often respond slowly. A claim service handles the follow-up for you.
No win, no fee
Claim services usually charge only if your claim succeeds. Check their fee first.
How it works
Three steps
Tips from Fazla
From someone who prices and issues airline tickets for a living- Keep your boarding pass, e-ticket and receipts for meals or hotels you paid for.
- Ask the airline in writing for the reason for the delay. It matters for your claim.
- In Malaysia, if a covered flight is delayed five hours or more you can choose a full refund instead of flying. Read your rights.
- You can always claim directly with the airline for free. A service is optional and charges a fee.
Compare another option
Compare with Compensair
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Questions
Frequently asked
How much could I get?
Under EU261, eligible flights can earn €250 to €600 per passenger depending on distance. Malaysia’s rules focus on refunds, rebooking and care such as meals and hotels.
Do claim services charge a fee?
Yes, usually a percentage of the compensation, and only if the claim succeeds. Check the fee before you sign up.
Can I claim without a service?
Yes. Contact the airline directly. In Malaysia, unresolved complaints can go to CAAM through FlySmart.
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Compensation checks are provided by AirHelp and Compensair. Boarding with Faz does not take bookings or payments; you book directly with the partner. This page contains affiliate links, so I may earn a small commission at no extra cost to you.